Frequently Asked Questions
We’ve included FAQs below to help with questions you might have, but if you don’t see what you’re looking for, please feel free to reach out to us at Info@AsEver.com - we’re always happy to help!
Shipping & Delivery
What is the free shipping threshold?
We are happy to offer free shipping on orders over $50.
What is your shipping policy?
We ship within the 50 U.S. States.
Orders are processed Monday through Friday.
Some items may ship separately, but you’ll never be charged more than the shipping cost shown at checkout.
For the best chance of a smooth delivery, we recommend shipping to a permanent address.
When will I receive my item?
Delivery times depend on the shipping method selected at checkout:
Standard Shipping: Typically arrives within 7–9 business days after tracking is updated. Orders will ship within 2-5 days purchase.
Priority Shipping: Typically arrives within 2-5 days after tracking is updated. Orders will ship within 2-5 days purchase.
Expedited Shipping: Intended for delivery within 2 business days after tracking is updated. Please place your order by 12 PM CST for same-day processing.
Please note: Our fulfillment warehouse and shipping carriers are external partners. While all of our partners work hard to deliver on time, occasional delays can happen. Shipping timelines are estimates, and delivery dates are not guaranteed.
My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”.
Once your tracking number is provided, it may take 3–4 business days for updates to appear.
If you see a “pre-shipment” status, it usually means the label has been created and your order is still being processed — it’ll move into shipping as soon as it's ready to go.
Will I receive shipping information once my order has shipped?
Yes! If you provided an email at checkout, you’ll first receive an order confirmation, followed by a shipping confirmation with your tracking details once your order is on its way.
Can you change the shipping speed on my order?
Unfortunately, we’re not able to adjust the shipping speed or place a hold once an order is placed. Thank you for understanding.
My tracking information says my order was delivered, but I didn’t get it, or it is arriving later than expected.
Sometimes tracking updates can be a little ahead of the actual delivery. We recommend checking with the carrier directly using your tracking number for the most accurate information. While we’re not able to contact the carrier on your behalf, we’re here to help if you need anything else from our side.
I did not receive all of the items in my order
If your order includes multiple items, they may ship separately so we can get everything to you as quickly as possible. You won’t be charged extra for shipping — but you may receive multiple packages over a few days.
I have a U.S. Military address, can you ship it to me?
Yes — we can ship most of our products to U.S. Military APO/FPO addresses but the country must be the United States. When checking out, please be sure to enter your shipping details as follows:
City: Enter either APO or FPO
State: Choose AA, AE, or AP
Country: Select United States
ZIP Code: Required
Don’t forget to include your full name, grade, and PSC or unit number
Please note: Orders to APO/FPO addresses may take 2–4 weeks to arrive.
Can you ship to a PO BOX?
Yes! We can ship to PO Boxes using standard shipping via USPS. Just be sure to select a standard shipping option at checkout.
I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
Any fees added by a third-party service — like forwarding charges, customs, duties, or VAT — are the responsibility of the customer. These aren’t included in the total you paid at checkout, and we recommend checking with the forwarding provider directly for more details on those charges.
Can my order ship to Alaska or Hawaii?
Yes, we can ship to Alaska and Hawaii using standard shipping. Please anticipate longer delivery times compared to the contiguous U.S.
Do you ship internationally?
At this time, we only ship to the 50 U.S. States. If that changes down the line, we’ll be sure to share an update!
Orders, Cancellations & Returns
How can I check my order status?
Be sure to include your email at checkout — we’ll send you updates with your order confirmation, shipping info, and tracking details as soon as they’re available.
Can I cancel my order?
Because we start processing orders right away, we're unable to cancel once an order has been placed. Thank you for understanding.
Can I return my order?
Because of the type of products we sell, we’re not able to accept returns.
Can I purchase an item that is out of stock?
We cannot place orders for items that are out of stock, but if you sign up for our email newsletter we will share updates there about restocks, new product flows, and company updates.
I need to add an extra item to my order. Can you update this for me?
At this time, we’re not able to make changes to orders once they’ve been placed — including adding items or adjusting quantities. Thanks for understanding.
I received the wrong item, what can I do?
If you think you received the wrong item, just reach out to our team at info@asever.com and we’ll help make it right.
The item I purchased arrived damaged. What can I do?
If your item was damaged in transit, please send a few photos of the item and packaging to Info@AsEver.com, along with your order number. We’ll take a look and help sort it out from there.
Can I change the address on my order after it has been submitted?
Because we start processing orders right away, we're unable to change the address once an order has been placed. Thanks for understanding.
How can I reach out to customer service regarding my order?
You can reach our customer support team anytime by emailing Info@AsEver.com — we’re happy to help!
Marketing & Gifting
Does your store offer gift cards?
We do not offer gift cards at the moment.
Will the pricing, discount, or payment information be displayed on the package sent to the recipient?
No, pricing will not be displayed on or inside the package. The packing slip inside the box will include order information, including the billing and shipping names and addresses.
Can I include a gift message on my order?
We’re not able to include gift messages on orders at this time. Thanks for understanding.
Can I have special gift wrapping for my order?
We don’t offer gift wrapping at this time. We appreciate your understanding.
Can I send my order as a gift to a different recipient?
Absolutely! Just enter the recipient’s name and shipping address at checkout, and we’ll send the order directly to them.
